Job Description

We are a fast-growing cybersecurity startup, dedicated to protecting organizations worldwide with cutting-edge technology and exceptional customer experience. With a rapidly expanding global presence, we are seeking an experienced and dynamic Global Support Manager to lead and scale our customer support organization.

The Global Support Manager will oversee our customer support function, ensuring world-class service for our B2B customers across multiple regions. You will lead a growing team (currently ~20 support professionals with expected doubling in size), define processes, and drive operational excellence. This is a high-impact leadership role requiring proven experience in building, scaling, and managing global support teams in a fast-paced environment.

Key Responsibilities

• Lead, mentor, and scale a global support team, ensuring excellent service delivery and customer satisfaction.
• Build and implement scalable processes, tools, and methodologies to support rapid growth.
• Define and track KPIs (SLAs, CSAT, response/resolution times) to ensure operational excellence.
• Partner closely with Product, R&D, Sales, and Customer Success to resolve customer issues and provide feedback for continuous improvement.
• Develop and maintain 24/7 global support coverage and escalation procedures.
• Foster a culture of accountability, professionalism, and customer-centricity within the team.
• Recruit, train, and develop talent to support organizational expansion.

Cynet is a pioneer and leader in advanced threat detection and response. We simplify security by providing a rapidly deployed, comprehensive platform that delivers detection, prevention, and automated response to advanced threats — with near-zero false positives. Our technology shortens the time from detection to resolution, helping organizations minimize risk and limit damage.

Cynet’s unique visibility across files, users, network traffic, and endpoints — combined with continuous environment monitoring — exposes behavioral and interaction indicators throughout the attack chain, giving a complete picture of an operation over time.

Our solution is enhanced by Cynet CyOps , a 24/7 threat expert team that provides ongoing insight, intelligence, and response assistance. Staffed by elite cyber analysts and investigators, CyOps acts as an extra layer of expert eyes, dedicated to monitoring, prioritizing, and responding to threats in our customers’ environments.

By combining high-fidelity detection, decoy interactions, network analytics, and expert analyst support, Cynet delivers accurate, prioritized findings without unnecessary complexity or noise — enabling security teams to focus on what truly matters.

Why Join Cynet?

We care about our people and offer comprehensive benefits designed to support your overall well-being and growth:

• Competitive salary and benefits package
• 401(k) with 3% Cynet matching
• Medical, dental, and vision coverage
• Paid vacation and company-paid holidays
• Healthy meals and snacks for on-site employees
• Commuter benefit reimbursement for on-site employees
• Flexible Spending Account (FSA) plans
• Supplemental life insurance
• Parental leave policy
• Internet and cell phone stipend
• Regular team events and happy hours

Location

Candidate must be based in Tampa, FL.

Compensation

The base salary range for this position is $180,000–$200,000 USD . Actual compensation will depend on several factors, including location, level, relevant experience, and skills.

Equal Opportunity Employer

At Cynet Security, we are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring to our team.

We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, marital status, veteran status, disability, medical condition, or any other characteristic protected by applicable law.

We encourage talented individuals from all walks of life to apply and join us in building an innovative, collaborative, and thriving workforce.

REQUIREMENTS

• 7+ years of experience in customer support, with at least 3 years in a leadership role managing global teams.
• Proven track record of scaling support organizations in a high-growth B2B SaaS or cybersecurity environment.
• Strong leadership, people management, and coaching skills.
• Hands-on experience with support tools and platforms (e.g., Zendesk, Salesforce, Jira).
• Excellent communication and collaboration skills across global and cross-functional teams.
• Ability to thrive in a dynamic startup environment, balancing strategy with hands-on execution.
• Bachelor’s degree is plus.

Why Join Us?

• Be part of a fast-growing cybersecurity startup making a global impact.
• Lead and scale a critical function in a company entering its next growth stage.
• Collaborative, innovative, and mission-driven culture.
• Competitive compensation and benefits package.

Job Tags

Similar Jobs