Sodexo is seeking a Retail Manager 2 to support Yale New Haven Hospital’s East Pavilion Café and 24-hour Micro Market at our York Street Campus in New Haven, CT . This role offers an exciting opportunity to lead operations in a dynamic, high-traffic retail environment within one of the country’s leading academic medical centers.
YNHH is a 1,541-bed, non-profit, tertiary care hospital that includes Smilow Cancer Hospital, Yale New Haven Children’s Hospital, and Yale New Haven Psychiatric Hospital. Known for its clinical excellence and patient-centered care, YNHH is a major referral center receiving patients from across the globe.
The Retail Manager 2 will oversee daily operations of the East Pavilion Café, the hospital’s main cafeteria, which features a wide array of food stations including a salad bar, deli, global cuisine, pizza, and hot entrées. This position also has direct oversight of the adjacent 24-hour micro market, ensuring it remains stocked, clean, and operational at all times.
The ideal candidate is customer-focused, flexible, and comfortable leading a frontline unionized team in a high-volume environment. Must be flexible to work a mixture of shifts, including days and evenings, based on operational needs . Primary focus will be the East Pavilion Café, with support across additional locations as required.
Manage day-to-day operations of the East Pavilion Café and 24-hour micro market.
Ensure high levels of customer satisfaction and food quality.
Supervise, schedule, and coach hourly union employees.
Monitor inventory, merchandising, and cleanliness of all retail food service areas.
Support retail promotions, signage, and marketing strategies to drive sales.
Maintain compliance with food safety, sanitation, and regulatory guidelines.
Provide coverage at other retail food outlets on campus as needed.
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
2–4 years of food service or retail management experience, preferably in a healthcare or institutional setting.
Experience managing union employees is highly preferred.
Strong organizational and leadership skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Excellent communication and customer service skills.
ServSafe certification preferred.
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .
Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year
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