We are seeking a solutions-oriented, highly motivated Operations and Systems Manager who thrives at the intersection of technology, project management, and operational process design. This is not a passive systems admin role — we are looking for a true project manager and problem solver, someone who proactively learns how systems work, takes initiative to improve them, and partners with teams to drive better results through process optimization and automation.
This individual will own our internal business systems, ensure smooth onboarding/offboarding processes, maintain data structures, and develop metrics that help leadership make smarter decisions. They will collaborate closely across departments to make sure systems evolve in step with business needs.
This is a permanent, full-time role reporting to our Chief of Staff. This will be a hybrid role for candidates local to our office near Boston, MA with 2 days/week on site, so preference will be given to candidates based in or near Boston. However, all qualified candidates will be considered.
Key Responsibilities
Project Ownership & Process Optimization
Systems Administration & User Lifecycle
Data Structure & Metric Design
Support, Troubleshooting & Documentation
Enablement & Cross-functional Collaboration
Who You Are
Required Qualifications
Preferred Qualifications
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