Job Description
Benefits: - 401(k) matching
- Company parties
- Competitive salary
- Employee discounts
Welte Electornic Systems, is a home and business electronic security and fire alarm systems integrator. We provide all kinds of electronic alarm, cameras, door access control, intercom, music, paging systems. The owner prospects and consults with clients on how to best solve their challenges. The owner is looking for a dynamic individual to interface with customers regarding administrative, billing, and routine customer support. The candidate will be comfortable on the phone making calls, and enjoy speaking with customers, who trust us to help keep them and their property safe and secure.
Because our solutions are electronics based you will be someone who enjoys technology, and is very tech savvy. This isn't a technician role, but you will be giving tier 1 support on incoming calls regarding their alarm systems, camera systems. You will really get to know our customers as you will assist them and call upon/email them when their bills are overdue, credit cards have expired, update emergency contacts, schedule annual inspections and work orders.
Since technicians are involved in your day to day work you will be a great team player as you keep on top of inventory, job costing, and making sure we have the parts ready for the week's jobs. You will be highly valued by your boss as well as coworkers and customers. This will be a great role for someone that is comfortable with computer technology, prides themself on being highly organized, and is not afraid to assert themself.
Responsibilities include, but limited to: - Take incoming phone calls from prospects, and be able to intelligently answer pre-sale inquires.
- Handle customer payments over email, phone and company telephone line SMS.
- Provide information about the products and services
- Maintain customer database infomation
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Use office productivity software, such as Word, Excel, PDFs, Outlook, CRM software to help build and maintain company work-flow documentation.
- Customer work order scheduling
Qualifications: - 1-2 years work experience in customer service, sales, administrative, or other related fields
- H.S. Diploma. Working towards and Associates Degree or higher
- Reliable transportation
- Ability to be at your desk by 7:30am Mon-Fri
- Pass background checks
Skills and characteristics needed to make this a success:
- Ability to build rapport with clients, and team members.
- Ability to prioritize and multitask. You are very organized.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.
- Great with computers and technology.
Job Tags
Work experience placement,