Night Auditor (Hotel- Experience)
SpringHill Miami DT/Medical center (Marriott)
Full Time
Job Summary: We are seeking a detail-oriented and customer-focused Night Auditor to join our team at [Hotel Name]. The Night Auditor plays a crucial role in ensuring smooth overnight operations while providing exceptional guest service. This position involves financial reporting, handling reservations, and assisting guests during the night shift. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you!
---**Key Responsibilities:**-
Financial Reconciliation: Perform nightly financial audits, ensuring all transactions are accurately recorded. Prepare daily financial reports and summaries for management review.
Guest Services: Provide excellent customer service to guests, addressing inquiries, resolving issues, and processing check-ins and check-outs efficiently.
Reservation Management: Manage and update reservations, ensuring proper communication with guests regarding their bookings and special requests.
Cash Handling: Maintain accurate cash drawers and complete end-of-day reports, including processing credit card transactions and securing cash deposits.
Communication: Collaborate with other departments to ensure seamless operations throughout the hotel. Communicate any important issues or guest requests to morning staff.
Maintenance and Safety Checks: Conduct regular checks of hotel premises for safety and cleanliness, reporting any maintenance issues promptly.
Record Keeping: Maintain accurate logs and records of daily activities, incidents, and guest inquiries during the night shift.
Security Monitoring: Monitor hotel security systems and respond to emergencies following established procedures.
Qualifications:
- High school diploma or equivalent required; additional education or certifications in hospitality or finance is a plus.- Previous experience in hotel front desk or night audit roles preferred.- Proficient with hotel management software and Microsoft Office Suite (Excel, Word, etc.). - Excellent attention to detail and strong analytical skills.- Hotel Experience a plus (Marriott PMS- FOSSE)- Exceptional verbal and written communication skills.- Ability to multitask and work independently in a fast-paced environment.- Strong interpersonal skills, with a passion for providing outstanding guest experiences.- Flexibility to work overnight shifts, weekends, and holidays.
**Benefits:**
- Competitive salary and overtime pay.
- Comprehensive health benefits (medical, dental, vision).
- Paid time off and holiday pay.
- Employee discounts on hotel accommodations and services.
- Opportunities for professional development and career advancement.
SpringHill Medical Center is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
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