Job Description

Description

SAIC is seeking a TACNET ISEA  Subject Matter Expert (SME) Team Manager to join our Network Engineering team in Norfolk, VA . This remote position requires that the ideal candidate is local to area in order to provide onsite presence during the week if needed. The ideal candidate will interface with active-duty military personnel and US Government employees to provide top-notch repair support for United States Navy-related networks, including ADNS, ISNS, CANES, CENTRIXS, Legacy SCI, VIXS, WRBS, and associated applications. The role may require up to 10% travel, both domestic and international, and some off-hours support.

JOB DUTIES:

Team Leadership and Management:

• Lead a diverse team of SMEs, focusing on their well-being, career growth, and equitable workload distribution.
• Balance staff skills to meet mission requirements, ensuring qualified personnel support a 24/7 operation with our US Navy customer.

Professional Development:

• Overseen continuous professional development for SMEs. Implement mentoring programs, identify skill gaps, and develop training plans aligned with individual career aspirations and TACNET objectives.

Certification and Compliance Coordination:

• Coordinate with the PMO to ensure SMEs maintain up-to-date certifications and training, including annual refreshers, and comply with travel requirements.
• Assist Coordinators with managing credentialing and information systems accounts necessary for SMEs to perform their duties.

Resource Management:

• Efficiently allocate resources to staff efforts, ensuring optimal utilization and coverage across all operational areas.

Operational Excellence:

• Maintain regular meetings with SMEs to gather feedback on their professional growth and well-being.
• Update the SME Scores Dashboard on TNOM to reflect current SME experiences.
• Communicate frequently with other TACNET managers about SME performance, gathering critical feedback for improvements.

Performance Analysis:

• Analyze fleet events to identify underutilized/improvement opportunities for SMEs.
• Provide detailed performance feedback to the TSS Functional Area Manager (FAM) for further development and mentoring of SMEs.

Qualifications

REQUIREMENTS:

• Bachelor’s degree in business administration, Management, or IT related field and nine (9) years or more related experience; master’s degree preferred with seven (7) or more years of experience.
• Must be a U.S. Citizen.
• Must have an Active Secret Clearance to start.
• Minimum of 4 years of experience in a leadership role managing teams in a technical or specialized environment.
• Demonstrated ability to develop and implement professional development programs.
• Strong project management skills, including resource allocation and performance evaluation.
• Proficiency in using data analysis tools and performance dashboards.
• Exceptional communication and interpersonal skills, with a proven record of providing constructive feedback.
• Availability to manage after-hours team support and emergency response staffing needs.
• Must be able to travel as needed for team development and operational oversight.
• Flexibility to adjust work hours in accordance with team needs and global time zone differences.
• Must have a current DoD IAT Level II certification such as CompTIA Security+ certification.
• Must be able to obtain one additional certification such as CCNA, MCSA, MCSE, Linux+, VCP, or equivalent within 6 months of hire date.

DESIRED SKILLS:

• PMP, Lean Six Sigma, or equivalent project management certification.
• Experience in a defense, security, or similarly regulated industry.
• Understanding of enterprise IT and cybersecurity fundamentals.
• Knowledge of current training and certification requirements for defense contractors.
• Experience with Microsoft Office and Windows OS in an enterprise environment. Familiarity with Excel, PowerPoint, Outlook, Word, SharePoint, and Database Software.
• Familiarity with one of the following systems is a plus: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Job Tags

For contractors, Work at office, Local area, Remote work,

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