Job Description

PRIMARY PURPOSE :

The Direct Inside Sales (DIS) Representative is responsible for supporting the Direct Retail sales this role the DIS will have the opportunity to develop strategic selling skills by building diverse collaborative relationships with customers and sales account executives (SAE). Additionally the DIS will be responsible for leading marketing and product initiatives qualifying sales leads supporting customers on tactical product process and systems questions while maintaining high levels of customer satisfaction. The DIS will also assist the team with promotions and events to include new product launches.

DUTIES AND RESPONSIBILITIES:

Essential Functions of the Job: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Respond promptly to in-bound sales opportunities via phone email and web.
• Generate and qualify new leads through proactive outreach and follow-up.
• Support outside sales reps by preparing quotes processing orders and tracking projects.
• Maintain strong product knowledge of flooring materials installation methods and specifications.
• Build and maintain relationships with contractors architects designers and facility managers.
• Utilize CRM software to manage customer data sales pipeline and activity tracking.
• Collaborate with internal departments (e.g. Estimating Logistics Operations) to ensure timely and accurate order fulfillment.
• Follow up with customers post-sale to ensure satisfaction and explore upsell opportunities.
• Achieve or exceed monthly and quarterly sales targets and KPIs

REQUIREMENTS:

• 2 years of inside sales or customer service experience; commercial flooring or construction industry preferred.
• Strong verbal and written communication skills.
• Proficiency in CRM tools (e.g. Salesforce HubSpot) and Microsoft Office Suite.
• Detail-oriented with strong organizational and multitasking abilities.
• Comfortable working in a fast-paced team-oriented environment.
• High school diploma or equivalent required; Associate or Bachelors degree preferred.
• Knowledge of commercial flooring products (carpet vinyl tile hardwood etc.).
• Understanding of construction project timelines and sales cycles.
• Experience working with contractors designers or commercial clients.

Physical Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently Expected to stand for long periods of time and expected to lift up to 20 pounds
• Frequent Vision must be sufficient to see tools and equipment clearly. Plant conditions that include all extreme weather conditions (hot and cold) and a noisy and dusty environment.
• Frequently be in an Office environment

Mental Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a Sense of Urgency
• Flexible (This is an entrepreneurial work environment)

TRAVEL

• Some traveling is required by car and air traveling for training and other events. Some travel into our Corporate Headquarters in Mountville may also be required.

AHF PRODUCTS :

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood tile and vinyl flooring markets. With decades of experience in award-winning flooring design product development manufacturing and service we create quality flooring to last for generations through inspiring designs innovation and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce Armstrong Flooring Hartco Robbins LM Flooring Capella HomerWood Hearthwood Raintree Autograph Emily Morrow Home tmbr Crossville and Crossville Studios. Our commercial brands include Bruce Contract Hartco Contract AHF Contract Armstrong Flooring Parterre Crossville and Crossville Studios. Headquartered in Mountville Pennsylvania with manufacturing operations across the United States and in Cambodia AHF Products employs over 3000 dedicated team members.

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