Front Desk Agent Job at Canterbury Hotel Group, Portland, OR

blZyWGV6akN1bmlDOGdWWUZITGFnc2JROFE9PQ==
  • Canterbury Hotel Group
  • Portland, OR

Job Description

**Front desk evening shift 3 pm-11 pm**

JOIN OUR TEAM !!

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we’d like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform guests about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments


Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like Opera,
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills


Job Type: Full-time

Salary: $16.00 - $16.25 per hour

Benefits:

  • 401(k) matching
  • Dental Insurance
  • Employee discount
  • Health insurance
  • Vision insurance


Schedule:

  • 8-hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability


Supplemental pay types:

  • Bonus pay


Experience:

  • Hotel Experience: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)


Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)


Work Location:
One location

Job Tags

Hourly pay, Full time, Work experience placement, Shift work, Night shift, Weekend work, Day shift, Afternoon shift, Monday to Friday,

Similar Jobs

Yexgo

Part time, Remote Data Entry Clerk-Work From Home Job at Yexgo

 ...individuals to join our team as Remote Entry-Level Data Entry Clerks. If you have a...  ...and thrive in independent work environments, this...  ...integrity and confidentiality at all times.Organize and prioritize...  ...from the comfort of your own home, don't hesitate to apply today... 

Securitas Security Services USA, Inc.

*NOW HIRING* - Security Guard Job at Securitas Security Services USA, Inc.

 ...Integrity, Vigilance, and Helpfulness.These values are at the heart of our culture, help define who we are and guide our actions.No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will... 

Exhibit Concepts Inc.

3D Designer Job at Exhibit Concepts Inc.

3D Designer Location Vandalia, OH : Description: Scope of Position: Responsible for the creative development and theming of displays,...  ...production process. Attend domestic trade shows and industry events. Maintain a vast knowledge base of new materials,... 

Moonrise Hotel

Front Desk Agent Job at Moonrise Hotel

 ...guests with luggage upon their arrival to and departure from the hotel ~ Use the names ~ Be knowledgeable and helpful about the...  ...hotel: Book reservations for those guests who approach the Front Desk Be an enthusiastic, helpful and positive member of the team... 

Bjak

PMO, CEO Office Job at Bjak

 ...online, coupled with an instant talk-to-agent service. Role Overview We are looking for a highly strategic and execution-driven PMO, CEO Office to drive key initiatives across all departments, including HR, Operations, Marketing, Finance, and more. This role will be...