Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Field Engineer 3

Location: New York, NY, 10014

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Non-Driving

Job Description:

Day to Day Work:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
• Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams .

Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops
• Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals
• Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

TECHNICAL SKILLS

Must Have

• Desktop/Laptop Repair
• Laptop/ Desktop server experience
• Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

Nice To Have

• Customer Facing Service, Windows 10/11 skills, MAC skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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