Job Summary: The Call Buster is a key frontline role responsible for taking and resolving customer calls during US support hours but subject to rotational. This position requires strong problem-solving abilities, excellent customer service skills, and proficiency in using Zendesk to document and address issues effectively. Key Responsibilities: 1. Call Handling: o Serve as the first point of contact for customers, addressing inquiries, complaints, and issues. o Engage customers professionally and keep them informed while resolving their concerns. o Escalating to right support team according to priority of the issue 2. Issue Diagnosis: o Ask relevant and detailed questions to drill down and identify the root cause of customer issues and address the ticket to relevant support team. o Provide appropriate solutions or escalate complex issues as needed. 3. Zendesk Operations: o Utilize Zendesk for tracking, documenting, and resolving customer cases efficiently. o Maintain accurate and thorough records of all interactions. 4. Customer Service: o Deliver exceptional customer experiences by maintaining a friendly and empathetic tone. o Ensure customers feel valued and engaged throughout the interaction. 5. Night Shift Availability: o Work exclusively during the night shift but subject to rotational, providing uninterrupted support to customers. 6. Continuous Improvement: o Stay updated on company policies, products, and services to provide accurate information. o Contribute to improving customer support processes through feedback and insights.
Qualifications: • Education: High school diploma or equivalent; additional certifications in customer service or Zendesk are a plus. • Experience: 1-2 years in customer service or a similar role, preferably with night shift experience. • Skills: o Proficiency in using Zendesk or similar CRM tools. o Strong verbal and written communication skills in fluent English. o Ability to document interactions and resolutions clearly and accurately. o Excellent questioning skills to diagnose issues effectively. Key Competencies: • Customer-focused approach with the ability to keep customers engaged. • Strong problem-solving and critical-thinking abilities. • Attention to detail in documenting and following up on issues. • Adaptability to work in a fast-paced and challenging environment.
...Empire National is currently seeking a dedicated and experienced Team Driver with a Class A Commercial Driver License (CDL) to join our fleet in Fletcher, NC. As a team driver, you and your partner will work together to safely and efficiently transport goods, ensuring...
Business Manager - Kohl's Card Partnership Summary: As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies...
HOUSEKEEPER Masonicare at Ashlar Village - Wallingford, CT Day Shift / 40hrs/wk This is a housekeeper position in a senior living community which includes both independent and assisted living. Housekeeper - Essential Duties and Responsibilities: Receive instructions as ...
...Join us as a Senior Network Engineer (m/f/d) in our Digital Workplaceteam and help shape the future of autonomous mobility! We are seeking... ..., etc.) ~ Dog-friendly offices For student & internship positions, we have an adjusted set of benefits.You can find...
...in Brownsville, Texas . This entry-level role comes with full training for qualified candidates. Responsibilities may include at-home computer... .... Job Perks Fully remote no commuting required. Paid training provided; no prior experience necessary. Flexible...