About viaPhoton
viaPhoton is a rapidly scaling fiber solutions provider, growing revenue 4× in the last year as we help build next-generation AI infrastructure. Our technology, manufacturing expertise, and service levels enable hyperscalers and data centers to deploy faster and more reliably. We combine advanced manufacturing with a customer-obsessed operating model to deliver exceptional speed and flexibility.
You are the connective tissue between our customers, our brand, and our manufacturing and shipping operations.
Your actions directly shape how customers experience viaPhoton — clarity, trust, speed, and delivery.
Your communication, coordination, and follow-through drive our operational performance and our reputation in the market.
What This Role Really Is
The internal quarterback for customer delivery and communication
A detail-intensive problem-solver who keeps parallel workstreams aligned
A systems thinker who learns new systems quickly — including our ERP and internal software — and is comfortable making sense of imperfect or evolving data in Excel
What You Will Do
Own the full customer lifecycle: onboarding → quoting → production → delivery
Maintain clean, structured communication across Slack, email, and phone
Build clear timelines, expectations, and proactive updates
Translate customer needs into concrete internal tasks and follow-ups
Coordinate with sales, engineering, operations, and logistics
Track orders, SLAs, and risks; escalate when needed
Bring clarity and structure to fast-moving customer and internal workflows
Maintain accurate data and workflow updates in our ERP and internal tools
What You Will Bring
Exceptional written + verbal communication
Strong attention to detail and organizational discipline
Customer-first judgment with practical decision-making
Confidence navigating multi-party communication
Comfort working quickly and accurately in high-change environments
Ability to unlearn bureaucracy and adopt simpler, faster habits
High agency, strong work ethic, and follow-through
Experience in operations-heavy customer roles preferred
Career Growth at viaPhoton
We invest in high performers. One of our former Customer Operations Leads is now on a management trajectory, and we actively open new paths as the company scales.
Fearless Innovation — pursue better, challenge norms
Forward Together — win as one team
Integrity Over Everything — do what’s right
Nimble, Always — move fast without sacrificing quality
Be The Bar — set the standard through excellence
Who We Are
We work in a way that reflects who we are at our core:
New, not inexperienced
Driven, not pushy
Simple, not boring
Fast, not reckless
Purposeful, but flexible
Debate, not conflict
Confess, not deny
Confident, but humble
Giving credit over receiving it
Open, but focused
Fun, not unreliable
Team players, not selfish
Innovators, not experimenters
What We Offer
🚀 Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology .
🌍 Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.
🎉 Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.
🏖️ Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion
💼 401(k) Match – We offer company match to help you plan for your future.
🏥 Benefits Overview-- To view our comprehensive benefits package CLICK HERE
Ready to Build the Future? Apply now
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