Job Description

SUMMARY

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. Our US Medical team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES 

• Answer inbound calls from members with questions about medical claims, benefits, eligibility, and prior authorization.

• An average of 40+ calls are expected daily.

• You are expected to take calls back-to-back while toggling through several applications on multiple screens.

• Always remain customer-focused to meet tailored needs, providing positive outcomes for our members’ well-being.

• Resolve customer complaints through independent problem-solving skills and one-call resolution.

• Understanding and striving to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor.

QUALIFICATIONS

• High School diploma or equivalent.

• 2+ years of customer service experience is required.

• A dedicated workspace with no distractions is required.

• Intermediate proficiency in Microsoft Office Suite.

• Strong organization skills, written, and verbal communication skills.

• Ability to remain calm and helpful even when dealing with difficult situations.

• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.

• Bilingual Spanish & English is highly preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Tags

Work at office, Local area, Remote work, Work from home,

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