Job Title: Service Tech II Comm Reports To: General Manager Status: Full Time, Regular Category: HVAC Location Name: Engineering Excellence Location Address: 27280 Haggerty Road, Farmington Hills, MI 48331 Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Job Summary As a member of our team, you will accurately diagnose and repair problems with commercial HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to customers. Key Responsibilities: * Responsible for analyzing, diagnosing, and resolving customer concerns in commercial environments. * Perform service on commercial heating, air conditioning, ventilation, and refrigeration equipment as well as accessories. * Perform start-ups on air conditioning as required. * Responsible for delivery and removal of equipment needed to complete service work. * Responsible for providing excellent service to commercial customers and sustaining high levels of customer satisfaction. * Handle customer concerns, questions or problems in an effective manner. * Prepare material requisition forms to ensure proper truck stock levels. * Other duties include performing maintenance on equipment, servicing and/or cleaning * IAQ products, soldering, welding, brazing, and performing minor field fabrication. Qualifications/Skills: * The qualified candidate must have a high school diploma or equivalent. * A license in commercial HVAC required (Gasfitter 2 or Gasfitter 1 License) with Refrigeration license (313A License) preferred. * A license in plumbing, electrical work, sheet metal, or refrigeration an asset. * Proven mechanical aptitude and experience in the commercial HVAC field. * Able to operate all necessary tools and equipment to perform various projects. * Adept at servicing commercial heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories. * Demonstrated commitment to the delivery of customer-focused service. * Must be able to read and interpret drawings, blueprints, and production diagrams. * The ability to work overtime and weekend hours as required. * The successful incumbent must be able to meet the minimum requirements for our background check criteria. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: * Competitive Pay with incentive opportunities * Paid Time Off and Company Holiday Pay * Medical, Dental, and Vision Insurance programs * 401(k) Retirement Savings Plan with company matching contributions * Life Insurance and disability insurance options * Supplemental benefit programs * World Class Training opportunities through our Experts University * Career Development opportunities Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com
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